WeTicket uses passwordless login, which means we send a verification email every time you log in. If that email doesn't arrive, here's how to fix it.
First, check the basics
Look in your spam or junk folder.
Make sure you're checking the right inbox (the email address linked to your WeTicket account).
Wait a minute or two and request a new email, in case of a short delay.
Add us as a trusted sender
Most missing verification emails are caused by mail filters (often in Outlook or company mail environments) that block or quarantine our messages.
A quick fix that often works: send an email to [email protected]. You won't get a reply, but it adds our address to your known contacts, which usually stops the filter from blocking our verification emails.
After doing this, request a new verification email and check your inbox again.
Still not working?
If the email still doesn't arrive, the block is happening inside your own mail environment, and it needs to be fixed there. Ask whoever manages your email setup (an IT administrator or your mail provider) to:
Add [email protected] and the weticket.com domain to the list of trusted senders.
Check for filter or security rules that might be blocking our emails.
Review the mail logs to see where our emails are being stopped.
Since login works entirely through this verification email, getting it delivered is the only way back into your account. If your IT contact needs technical details from our side, get in touch and we'll provide them.