With the Brevo integration, your customers and their marketing email consent are synced to Brevo automatically. When someone unsubscribes in Brevo, this is synced back to WeTicket. You can set it up yourself in a few minutes.
What can you do with the integration?
No more exports: New customers are added to Brevo automatically. You no longer need to export and import your visitor list.
Always an up-to-date list: Your contacts in Brevo keep up with your sales. You never email from an outdated list.
Consent comes along: For each contact, Brevo shows whether they want marketing emails. Those who don't are added as not subscribed.
Unsubscribes handled for you: When someone unsubscribes from a Brevo email, this is updated in WeTicket too. No manual updates needed.
Step 1: Turn off IP blocking in Brevo
If this is on, Brevo rejects the connection with WeTicket.
In Brevo, go to Security → Authorised IPs, or straight to app.brevo.com/security/authorised_ips.
Under Blocking unauthorized IP addresses, set API keys to Deactivated.
Step 2: Create an API key in Brevo
Open your account menu in Brevo and go to Settings → SMTP & API → API Keys & MCP.
Click Generate a new API key and enter the verification code.
Enter WeTicket as the name.
Set the expiration to No expiration. If you pick a time limit, the integration stops as soon as the key expires.
Leave Create MCP server API key turned off.
Click Generate and copy the key. Brevo only shows it once.
For more details, see Brevo's guide.
Step 3: Connect in WeTicket
Click your organisation name in the top right and go to Settings → Integrations.
Paste the key under Brevo API key and click Connect.
When you see Active, the integration is working. Only team members who can manage the organisation can connect Brevo.
Action needed
Brevo rejected the saved API key, so syncing is paused. Usually the key has expired or been deleted, or IP blocking is back on. Brevo also deactivates a key that hasn't been used for 90 days. Check step 1, create a new key as in step 2 and click Replace key.
Disconnect
Click Disconnect and confirm. Your customers are then no longer synced to Brevo. Contacts already in Brevo are kept.