Adding extra text to a confirmation email in WeTicket allows you to provide additional details or personalized messages to your attendees. Follow these steps:
Click on “Events” in the top right corner.
Choose the event or shop for which you want to edit the confirmation email.
Click on “Settings” in the left menu.
Select “Basic” from the settings menu.
Add text to the confirmation email:
Scroll to the bottom of the page.
Add your desired text in the “Add text to Confirmation Email” section.
Make sure to save your changes to update the confirmation email.
💡 By selecting a piece of text, you can also add hyperlinks to your message.
Note: The option to automatically include the customer's first name in the email has been removed due to frequent errors. However, the selected event start time is automatically displayed in the email and on the ticket, requiring no additional setup.
Following these steps, you can easily customize confirmation emails for your events in WeTicket.
Troubleshooting Email Delivery Issues
If you encounter issues such as missing links or QR codes in your confirmation email, follow these steps:
Check Email Rendering: Some email programs may not display HTML formatting correctly. Try opening the email on a different device or in another email program to see if the issue persists.
Adjust Email Design: If the link or QR code is not visible due to design issues (e.g., light text on a light background), update the email design in WeTicket. Ensure sufficient contrast between text and background colors to improve visibility.
Access the Ticket Page: If the email button remains inaccessible, you can still retrieve your ticket by visiting the ticket page directly. The link to your tickets is always at the bottom of the confirmation email. From there, you can download the PDF ticket containing the QR code.