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Why is there a difference between WeTicket invoices and my payout report?

Updated today

When you organise events with WeTicket, you receive two different documents from us. Although they may look similar, they serve different purposes.

1. Payout and payout report

  • You receive payouts according to your payout schedule (monthly/weekly/daily).

  • The payout report shows the details of these payments.

  • For security reasons payouts are delayed by 7 days, meaning the balance you get paid out is the balance from 7 days ago.

  • This document gives you insight into the actual money that has been transferred and the fees that were calculated over that amount.

2. Monthly invoice

  • At the beginning of each new month, you receive an invoice for the full previous month (1st to 31st).

  • This invoice is meant for your bookkeeping only.

  • It clearly states that it does not need to be paid, since our fees are already deducted from your payout.

Note: You can choose whether you use the payout report or the invoice in your administration, whichever fits your bookkeeping best.

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