WeTicket stores all essential visitor information per order, including name, email address, responses to questions, purchased tickets, and the check-in status of each ticket.
Orders can be retrieved to:
Support visitors with questions or issues.
Modify orders, such as rescheduling, resending tickets, canceling, or processing refunds.
Manually check in a visitor if they cannot find their tickets.
You can search for orders in two places:
In the Portal
1. Click on your organisation name.
2. Navigate to “Orders”.
3. Click on the order of the person you want to assist.
• You can search using the name, email, or payment reference in the search bar.
💡 Tip: You can also find “Orders” within each event. If you know which event it concerns, you can search more specifically.
In the Scan App
1. Open the app.
2. Select the correct event.
3. Use the search bar to find orders by name, email, or payment reference.
💡 Tip: If you manage multiple organizations, select the relevant organization first.