Sometimes a visitor provides the wrong email address or name. If that happens, you can change these details directly in the WeTicket portal.
First, find the correct order:
Click your organization name
Go to Orders
Click the order of the person you’d like to help
You can search by name, email, or payment reference
Change the name on an order
To change the name, click the pencil icon next to the name
Enter the new first and last name
Click “Save”
Change someone’s email address and resend tickets
To change the email address, click the pencil icon next to the email address
Enter the new/correct email address
To resend tickets, select “Yes” at resend
Click “Save”