In addition to checking in visitors with the scan app or handheld scanner, you can also check them in using the visitor list. This is useful for keeping track of who has already arrived and who is yet to come.

First, find the correct order. You can do this in the portal or the scan app:

1. Click on your organization name.

2. Navigate to Orders.

3. Click on the order of the person you want to assist.

• You can search using name, email, or payment reference in the search bar.

💡 Tip: You can also find “Orders” within each event. If you know which event it concerns, you can search more specifically.

1. Open the app.

2. Select the correct event.

3. Use the search bar to find orders by name, email, or payment reference.

💡 Tip: If you manage multiple organizations, select the relevant organization first.

Once you have found the correct order using name, email, or payment reference, you can manually check in a visitor by clicking “Check in” for each ticket.