In addition to checking in visitors with the scan app or handheld scanner, you can also check them in using the visitor list. This is useful for keeping track of who has already arrived and who is yet to come.
First, find the correct order. You can do this in the portal or the scan app:
In the Portal
Click Events
Click the event you want to check in for
Go to Guests
Next to the name of the guest you want to help, click the three dots and then select Scan in ticket
You can use the search bar to search by name, email, or payment reference
In the Scan App
1. Open the app.
2. Select the correct event.
3. Use the search bar to find orders by name, email, or payment reference.
💡 Tip: If you manage multiple organizations, select the relevant organization first.
Manually Checking in Visitors
Once you have found the correct order using name, email, or payment reference, you can manually check in a visitor by clicking “Check in” for each ticket.