With WeTicket, you can cancel tickets and process refunds per ticket.
Navigate to Orders.
Click on the order of the person you want to assist.
You can search using name, email, or payment reference in the search bar.
At the top right, click Cancel & refund.
Select the tickets you want to cancel or refund.
Step 1 Cancel tickets
The first step is to cancel the tickets. If you only want to give a refund, you can skip this step.
After selecting the tickets, confirm the cancellation by clicking the Cancel ticket button at the bottom right.
Step 2 Refund tickets
The second step is to refund. If you only want to cancel without giving a refund, no further action is required.
At the top of this page you see how many tickets in this order have been marked as cancelled.
To refund tickets:
Select the tickets you want to refund.
Optionally, edit the refund amount.
Choose whether to notify the visitor by email. You can draft this email below.
Click the Refund button to start the refund. If enabled, the visitor will receive the email you drafted.
đĄ Tip: WeTicket provides a default cancellation update email, which you can edit. You can do this manually per order or set up a custom template.
What happens next?
WeTicket and Stripe handle the refund for you. The visitor will receive the money back in their account within a few business days.
Refunds are processed using the available balance in your Stripe account.
You cannot refund more than your current balance. WeTicket will show you an error message. To process refunds, add extra funds to your balance via the Stripe dashboard.
Frequently Asked Questions
Will I be charged extra fees for refunds? No, refunds are included in WeTicket's standard fee.