WeTicket keeps checkout simple and fast by only asking for the essentials: first name, last name and email address.
Through the checkout settings, you can enable default questions across all your ticket shops, such as phone number, postal code, date of birth, gender, house rules and email marketing opt-in.
Need more information? You can easily add custom questions.
How to Add Additional Questions?
Go to Your Event
Click on “Events” in the top right menu.
Find the event for which you want to add custom questions and select it.
Open Settings
Click on the “Settings” tab.
Select “Additional Questions.”
Add a Question
Type your question in the text field.
Choose whether to make the question mandatory.
Select an Answer Type
Choose from eight different answer types (see the table below for an overview).
Answer type | Description |
💬 Short Text | For short written responses |
🔢 Numbers | For numerical data like a phone number |
☑️ Single Select | Choose one option from a list |
✅ Multi select | Choose multiple options |
🔽 Dropdown | Select one option from a dropdown list |
📅 Date | For date input |
⏱️ Time | For specific time input |
🌐 Website | For entering a URL |
How do I access the answers to additional questions?
To access these responses to your additional questions, you’ll need to export your event data.
You can export data either for your entire organisation or for a specific event.
Organisation export:
Useful if you want to export visitor data from all events within a specific period.
Click Orders in the top bar
Click Export order line items in the top right
Select the period you want to export
Click Export
Event export
Useful if you want to export an event specific guest list.
Click the name of your organization in the top right
Click Events in the top right
Select the specific event you want to export data from
Go to the Guests tab
Click Export Guests in the top right
Accessing Additional Question Responses
WeTicket exports are always downloaded as CSV files. CSV stands for comma separated values and is a standard format for exporting data so spreadsheet programs can easily open it.
Open the CSV File:
Use a spreadsheet program like Microsoft Excel, Google Sheets, or another compatible application to open the downloaded CSV file.
Locate Custom Question Columns:
In the spreadsheet, look for columns corresponding to your custom questions. These columns will contain the responses provided by attendees.
💡 Note: If the data doesn’t display correctly upon opening the CSV file, you might need to adjust the settings in your spreadsheet program to ensure proper formatting.