WeTicket keeps the checkout process simple and fast by only requesting essential details: first name, last name, and email address. However, if you need additional information, such as a phone number or dietary preferences, you can easily add custom questions.
How to Add Additional Questions?
Go to Your Event
Click on “Events & Shops” in the top right menu.
Find the event for which you want to add custom questions and select it.
Open Settings
Click on the “Settings” tab.
Select “Additional Questions.”
Add a Question
Type your question in the text field.
Choose whether to:
Display the question in the shop: Toggle the “Active” switch.
Make the question mandatory: Require visitors to answer it.
Select an Answer Type
Choose from eight different answer types (see the table below for an overview).
Answer type | Description | Example |
💬 Short Text | For short written responses | “What is your profession?” |
🔢 Numbers | For numerical data like a phone number | “What is your phone number?”
|
☑️ Single Select | Choose one option from a list | “Do you agree with the terms?” |
✅ Multi select | Choose multiple options | “Which allergies do you have?” |
🔽 Dropdown | Select one option from a dropdown list | “How did you find us? Choose from the list.” |
📅 Date | For date input | “What is your date of birth?” |
⏱️ Time | For specific time input | “What time do you plan to arrive?” |
🌐 Website | For entering a URL | “What is your website address?” |
💡Note: To access these responses to your additional questions, you’ll need to export your event data.
💡Tip: You can export data either for your entire organisation or for a specific event.
Access 'orders' either in your organisation tab, or in the event
Access Orders:
For organisation-export:
Click on your organisation’s name in the top right corner of the dashboard.
Navigate to the Orders section.
For Event-export:
Click on Events & Shops in the top right corner.
Choose the specific event for which you want to export data.
Navigate to the Orders section.
Download the CSV File:
Locate the button labeled ”# Tickets & Products ↓” and click on it to download the CSV file containing all orders and associated data.
Accessing Additional Question Responses
Open the CSV File:
Use a spreadsheet program like Microsoft Excel, Google Sheets, or another compatible application to open the downloaded CSV file.
Locate Custom Question Columns:
In the spreadsheet, look for columns corresponding to your custom questions. These columns will contain the responses provided by attendees.
💡 Note: If the data doesn’t display correctly upon opening the CSV file, you might need to adjust the import settings in your spreadsheet program to ensure proper formatting.