WeTicket keeps the checkout process simple and fast by only requesting essential details: first name, last name, and email address. However, if you need additional information, such as a phone number or dietary preferences, you can easily add custom questions.
How to Add Additional Questions?
Go to Your Event
Click on “Events” in the top right menu.
Find the event for which you want to add custom questions and select it.
Open Settings
Click on the “Settings” tab.
Select “Additional Questions.”
Add a Question
Type your question in the text field.
Choose whether to:
Display the question in the shop: Toggle the “Active” switch.
Make the question mandatory: Require visitors to answer it.
Select an Answer Type
Choose from eight different answer types (see the table below for an overview).
Answer type | Description | Example |
💬 Short Text | For short written responses | “What is your profession?” |
🔢 Numbers | For numerical data like a phone number | “What is your phone number?”
|
☑️ Single Select | Choose one option from a list | “Do you agree with the terms?” |
✅ Multi select | Choose multiple options | “Which allergies do you have?” |
🔽 Dropdown | Select one option from a dropdown list | “How did you find us? Choose from the list.” |
📅 Date | For date input | “What is your date of birth?” |
⏱️ Time | For specific time input | “What time do you plan to arrive?” |
🌐 Website | For entering a URL | “What is your website address?” |
💡Note: To access these responses to your additional questions, you’ll need to export your event data.
💡Tip: You can export data either for your entire organisation or for a specific event.
Access 'orders' either in your organisation tab, or in the event
Access Orders:
For organisation-export:
Click on your organisation’s name in the top right corner of the dashboard.
Navigate to the Orders section.
For Event-export:
Click on Events & Shops in the top right corner.
Choose the specific event for which you want to export data.
Navigate to the Orders section.
Download the CSV File:
Locate the button labeled ”# Tickets & Products ↓” and click on it to download the CSV file containing all orders and associated data.
Accessing Additional Question Responses
Open the CSV File:
Use a spreadsheet program like Microsoft Excel, Google Sheets, or another compatible application to open the downloaded CSV file.
Locate Custom Question Columns:
In the spreadsheet, look for columns corresponding to your custom questions. These columns will contain the responses provided by attendees.
💡 Note: If the data doesn’t display correctly upon opening the CSV file, you might need to adjust the import settings in your spreadsheet program to ensure proper formatting.