WeTicket keeps the checkout process simple and fast by only requesting essential details: first name, last name, and email address. However, if you need additional information, such as a phone number or dietary preferences, you can easily add custom questions.
How to Add Additional Questions?
Go to Your Event
Click on “Events” in the top right menu.
Find the event for which you want to add custom questions and select it.
Open Settings
Click on the “Settings” tab.
Select “Additional Questions.”
Add a Question
Type your question in the text field.
Choose whether to make the question mandatory.
Select an Answer Type
Choose from eight different answer types (see the table below for an overview).
Answer type | Description | Example |
💬 Short Text | For short written responses | “What is your profession?” |
🔢 Numbers | For numerical data like a phone number | “What is your phone number?”
|
☑️ Single Select | Choose one option from a list | “Do you agree with the terms?” |
✅ Multi select | Choose multiple options | “Which allergies do you have?” |
🔽 Dropdown | Select one option from a dropdown list | “How did you find us? Choose from the list.” |
📅 Date | For date input | “What is your date of birth?” |
⏱️ Time | For specific time input | “What time do you plan to arrive?” |
🌐 Website | For entering a URL | “What is your website address?” |
How do I access the answers to additional questions?
To access these responses to your additional questions, you’ll need to export your event data.
You can export data either for your entire organisation or for a specific event.
Organisation export:
Useful if you want to export visitor data from all events within a specific period.
Click the name of your organisation in the top right
Go to the Orders tab
Click Export order line items in the top right
Select the period you want to export
Click Export
Event export
Useful if you want to export an event specific guest list.
Click the name of your organization in the top right
Click Events in the top right
Select the specific event you want to export data from
Go to the Guests tab
Click Export Guests in the top right
Accessing Additional Question Responses
WeTicket exports are always downloaded as CSV files. CSV stands for comma separated values and is a standard format for exporting data so spreadsheet programs can easily open it.
Open the CSV File:
Use a spreadsheet program like Microsoft Excel, Google Sheets, or another compatible application to open the downloaded CSV file.
Locate Custom Question Columns:
In the spreadsheet, look for columns corresponding to your custom questions. These columns will contain the responses provided by attendees.
💡 Note: If the data doesn’t display correctly upon opening the CSV file, you might need to adjust the settings in your spreadsheet program to ensure proper formatting.