On the Guests page, you manage all visitors of your event. Here you will find an overview of everyone who purchased a ticket.
You can find the Guest page in each event by Clicking on Events at the top, and then selecting the event you want to work in.
Next, in the menu bar on the left, click on Guests.
What you see per guest:
Name and email address
Ticket status, for example Open, Scanned in or Canceled
Ticket type
(Only for recurring events) timeslot
Tip: Use the search bar in the top right to quickly find a guest by name, email address or reference.
Filtering
Filtering by status
Do you only want to see guests who have already been scanned, or those who are still open?
Click Status at the top
Choose one of the following options:
Canceled
Scanned in
Scanned out
Open
Click Apply
Filtering by timeslots (only for recurring events)
Filtering by timeslots (only for recurring events)
Are you working with timeslots? You can also filter by period.
Click Timeslot
Choose, for example:
Today
Tomorrow
Coming 30 days
Last 30 days
Custom Range
Click Apply
Managing individual tickets
Use the three dots on the right side of a guest to perform additional actions.
Click the three dots next to the ticket
Choose one of the following options:
Scan in ticket
View order details
Download ticket
Cancel ticket
This allows you to manage individual tickets quickly without leaving the page.
Note: When you cancel a ticket, the status is immediately updated to Canceled.
Exporting guests
Exporting guests
Do you want to download all data from this event?
Click Export guests
Download the file
Open the file in Excel or another program