Great to have you on scanning duty!
You’re the one making sure visitors can get in hassle-free. With our check-in tools, it’ll be a breeze. This guide tells you everything you need to get started quickly!
What do you need?
A fully charged mobile phone with an internet connection
A WeTicket account linked to the organization you’re scanning for
When scanning with multiple people simultaneously, we recommend creating a separate account for each user.
If you prefer to work with a shared account, please ensure that everyone logs in at the same time so that the 2FA code can be shared between users.
Checking in
The fastest way to check in tickets is by scanning them. When you scan a QR code, the app shows if the ticket is successfully checked in. If the QR code is not valid, the app clearly shows what’s wrong – for example, if a ticket has already been scanned or if the code is unrecognized.
Scan statuses
A ticket has three statuses:
Open – The ticket has never been used.
Scanned in – The ticket has been scanned and is therefore invalid.
Scanned out – The ticket has been manually checked out. It is valid again, but has been scanned in before.
How does the scan app work?
Open the app and log in with your WeTicket account (read here how to invite team members)
Tap the event you want to scan for
Tap ‘Scan’ in the bottom right corner
Hold your phone above the ticket’s QR code
Scan your visitors quickly and easily!
Filters
The app also has a filter function that lets you control which ticket types can be scanned on each device. Tap “All tickets & products” at the top of the screen and select the ticket types you want to check in.
The filter ensures that:
Only selected ticket types can be scanned
Non-selected ticket types show as invalid
Guestlist
Besides the scanning function, there’s also a clear guestlist. You can see exactly which tickets have already been scanned and which haven’t. You can search by ticket or order, and manually check in tickets from this list – handy when someone can’t show their QR code.
Refunds at the Door
Need to refuse entry and refund a guest? Simply open the order in the app to go straight to the refund screen and complete the process.
Scan a ticket
Tap 'view order'
By tapping 'actions' the order is opened in portal
Process the refund as usual.
Tips & tricks
Prep beforehand:
Make sure all devices are fully charged
Keep phone chargers on hand
Use power banks
Check that the scan app is up to date
Ensure a stable internet connection
During scanning:
Aim the scanner directly at the barcode or QR code
Ensure good lighting or use the flashlight feature in the app
Ask visitors to have their tickets ready at the entrance
Checking in large groups:
If a group bought tickets together, you can scan the first ticket and tap ‘View order’ to open the full order.
Then, manually check in all tickets at once so the group can enter together.
Frequently asked questions & solutions
Ticket already scanned
Check if the visitor was scanned twice or has already entered
Scanner doesn’t read the code
Search by name, email, or payment reference and manually check in the ticket by tapping ‘Check in’
Visitor can’t find their ticket
Search by name, email, or payment reference and manually check in the ticket by tapping ‘Check in’